Big R

Rude to my husband said he couldn't help with a part until tomorrow no discount or refund or warranty on pump. We purchased a brand new entire system swap cooler from this location in April 2022.

The pump didn't even last a season of summer. We came home today our house was 100' inside and we have animals. My little dog was panting and my exotic fish tank has to remain 68'. Your Manager made my husband so mad he threw the part on the ground and went to Lowes and bought a new one.

Your manager said we don't do warranty or refunds. We spend a ton of $ in that store. We have chickens we purchase our feed there and fix it items for our house. You should staff a customer service person for that designated cs area in the store.

Manager said we don't have one anymore. Lost Fernley customers! We will drive to Lowes or Scheels or Fallon from now on for our needs. That Manager needs to learn customer service skills in order to maintain his position!

Horrible demeanor horrible service for a 30.00 part that broke only 5 months old.

If I treated my clients in that manner I would not have a job. Some people should not be put in certain positions without training and experience, or bad ezperiences will occur.

Me and a girl freind of mine walked into about 1030 am..it was pretty busy not to bad.anyhow from the moment we walked in they were watching us.whatever my friend shops while play on my phone well am not paying too much attention but apparently my friend is.we are shopping well then they are watching n fellowing us by this 0time we go up to get into line to pay for our stuff when two police man walk in and straight to us.saids whats going on .we are in paying for our things he saids no step a side and saids no the store wants you out n has us fill our name n date of birth on this no trespasses paper am like for what because of odd behavior.wtf is that .calls our names in n we cant leave.till they make sure there are no warrants. Mean everyone is just looking.

N watching us.ive been so warrants.everyone standing thetr just watching ud.i was soo embarrass and pissed off i was. Trying not to make it any more crazy then it was that all i siad is why because we are not white?v

They never called me back. Big R of Pueblo CO can just go around treating customers with disabilities or not like crap and get away with it?

It wasn't just the Customer service representatives but the manager as well, all had treated me like *** and rude as *** None of them would answer my questions, acted like I was a moron, only there just to waste their time. Following me around like I broke the law and they made shopping *** because the employees would take the items I planned to buy out of the cart and put them up on the shelves again so that I had to go back and grab the items I wanted to buy back in the cart. Wtf why in the *** do that to me I have Huntington's and it's painful and hard to walk and move.i had to pick each item I was going to buy 3 or more times including a box of Federal Topgun 12 guage rounds and 5.56 caliber rounds. They made fun of me and.treated.me.poorly plus this happens to me each time I shop at Big R's stores and sadly they carry stuff I need unlike Wal-Mart.

So what do I do now?

Why treat me so badly. I spent thousands of dollars there.